Privacy Policy


Thanks for visiting our website. Santa Dora Hospital appreciates your interest in our company and health care facilities. We urge you to read our Privacy Policy / Terms and Conditions of Use (“Privacy Policy”) so that you will know how we maintain and protect any information that you may give us through our website.

Please also remember that your use of our website means that you have agreed to abide by all of the terms and conditions of this Privacy Policy.

Information We Receive

We receive information in different ways through our website. The information we receive from users of our website can be categorized as being either anonymous, personally identifiable, or protected health information.

Anonymous Information; Log Files

Anonymous information refers to information that cannot be tied to a specific individual. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. Many persons who access our website do not use the personalization features or member services that are available to them through our website, and therefore these individuals are anonymous to us and the data we collect from them does not enable us to identify them in any personal way. All anonymous information we collect through our website is collected when your web browser accesses our website. When you surf the Internet, your web browser automatically transmits information about your preferences to our server every time you visit our website. The anonymous information collected by us through your web browser helps us to monitor audience size, measure traffic patterns and identify popular services and information within our website. We use this information to improve our services to you and to help develop improved services based on user interests, behavior and demographics. We do not link this automatically-collected data to personally identifiable or protected health information.

Personally Identifiable Information

Personally identifiable information refers to information that can be used to identify you, such as your name, address, age, etc. In many cases, we ask for this information to provide the personalization feature or member service you wish to use. The amount of personally identifiable information that we know about you is entirely up to you. We will only know personally identifiable information if you choose to share this information about yourself; however, some features or services may not be available unless we obtain a certain amount of personally identifiable information.

We collect personally identifiable information when you voluntarily provide it when, for example, requesting a newsletter that we produce, indicating that you would like to receive certain targeted information on topics that interest you, applying for classes or donating money through our on-line foundation.


Protected Health Information

Protected health information, for purposes of this website, refers to the information you provide when, for example, you pay your health care bills online, make an appointment, or pre-register for a health care service, etc.


Disclosure of and Access to Information

Anonymous and Personally Identifiable Information

We may share anonymous information with third parties. For example, we may match our user information, such as gender and age preferences and usage, with data of these third parties to help develop additional products and services to offer through our website.

As a general rule, we will not disclose your personally identifiable information to any unaffiliated third party, except when we have your permission or under special circumstances, such as when we need to treat the information collected through this website as an asset in the event of the merger. Your personally identifiable information may be accessed by our management information services team or an affiliated third party providing technical support or maintenance for us.

If we offer services using or in conjunction with an unaffiliated third party, we may need to share some or all of your personally identifiable information with that unaffiliated third party for purposes of providing the services to you. If you do not want your personally identifiable information to be shared, you can choose not to use that particular feature or service.

In some circumstances we may be required by law to disclose personally identifiable information. We will do so, in good faith, only to the extent we believe to be required by law. We may also disclose personally identifiable information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against a third party who may be violating our terms and conditions governing the use of our website, or who may be (intentionally or unintentionally) causing injury to or interference with your or our rights or property or those of a third party.

Protected Health Information

With respect to use of this website, protected health information may be accessed by our management information services team or an affiliated third party providing technical support or maintenance for us.


Security Measures

Santa Dora Hospital has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of personally identifiable and protected health information; but because even the most secure computer system can be violated, Santa Dora Hospital cannot guarantee absolute security.


IMPORTANT: Please keep in mind that whenever you voluntarily disclose information about yourself in the public domain, for example, through bulletin boards, chat rooms, e-mails, it is likely to be collected and used by third parties. These third parties may use your information to contact you or for unauthorized purposes. Also, please remember that no one can guarantee the absolute security of information transmitted electronically.